During my 30 years in the power industry, including as a state public service commissioner, five years as a FERC commissioner, president of NARUC, and chair of PG&E’s board, I’ve recognized the value ...

BUFFALO, N.Y. (WKBW) — Last week 7 Problem Solvers looked into complaints from NYSEG customers about higher-than-normal bills. Many customers told me that their energy usage didn't change within the ...

Incorrect payments and smart meter problems are the most common bugbears among energy customers in our survey.

For the millions of households stuck with a broken smart meter, last week's announcement that they could soon be eligible for compensation looks at first like a huge victory. As the Mail and This is ...

If you’ve noticed a brand new natural gas meter on the outside of your house or apartment building, you aren’t alone. Spire, the natural gas company serving the Missouri side of the Kansas City area, ...

Syracuse, N.Y. – Central New York customers are first in line for new “smart meters” that National Grid will roll out across its Upstate territory to all 1.7 ...

A smart electric meter at a National Grid customer’s home. Customers can track usage through the utility’s website. ALBANY — National Grid is in the process of installing so-called smart meters at the ...