The difficult customer: We have all seen them, most of us have dealt with them and some of us have even been them. The fact of the matter is, as small business owners we all work with customers that ...

When I wrote a column on taking care of customers, one negative e-mail stood out to me because it illustrates an important point so well: Companies need to continue to stress customer service and ...

Learn how to build winning relationships, provide the right assistance at the right times, and effectively a variety of customers. Customer service care costs organizations billions of dollars each ...

Working retail often means dealing with difficult customers and unfair demands. Imagine seeing your new coworker dealing with a difficult customer. Would you offer to help, or would you figure it’s ...

Some difficult customers refuse to listen to reason, no matter how clearly it’s stated. When one “Karen” like customer refused to take no for an answer, one fed-up woodworker decided to drastically ...